PRIVACY POLICY

1. Introduction

Delta Science (Pvt) Ltd (“Company”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal data processed through Ceyora Hosting and its Client Portal.

This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your information in compliance with applicable data protection laws, including the laws of the Democratic Socialist Republic of Sri Lanka and internationally recognized data protection principles.

By accessing or using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We collect information necessary to provide and improve our services, including:

2.1 Personal Identification Information

• Full name
• Company name (if applicable)
• Email address
• Telephone number
• Billing address
• National identification or tax details (where legally required)

2.2 Account & Technical Information

• IP address
• Browser type and device information
• Login timestamps
• Support communication records
• Service usage data

2.3 Payment Information

Payments are processed securely via third-party payment gateways (e.g., Stripe or other authorized processors).

We do NOT store:

• Full credit card numbers
• CVV codes
• Bank authentication credentials

All sensitive payment data is encrypted and processed directly by certified payment processors compliant with PCI-DSS standards.

3. How We Use Your Information

We process personal data for legitimate business purposes, including:

• Account creation and management
• Service provisioning and billing
• Identity verification
• Fraud prevention and security monitoring
• Technical support
• Legal compliance
• Improving system performance and customer experience

We only process data that is relevant, necessary, and proportionate to the intended purpose.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity (to provide hosting services)
• Legal obligations (tax, regulatory compliance)
• Legitimate business interests (fraud prevention, system security)
• Explicit consent (where required)

5. Data Security Measures

We implement enterprise-grade security safeguards including:

• SSL/TLS encryption
• Secure server infrastructure
• Firewall and intrusion detection systems
• Access control and authentication protocols
• Regular security monitoring
• Role-based data access limitation

Despite reasonable safeguards, no online system can guarantee absolute security.

6. Data Retention

We retain personal data only as long as:

• Your account remains active
• Required for contractual obligations
• Required under applicable tax or regulatory laws
• Necessary for legal dispute resolution

Upon account termination, data may be archived for compliance purposes before secure deletion.

7. Disclosure of Information

We do NOT sell, trade, rent, or commercially distribute your personal data.

We may disclose data only:

• To trusted third-party service providers under strict confidentiality agreements
• To payment processors for transaction processing
• To regulatory authorities if required by law
• To enforce our Terms of Service
• To protect rights, safety, or property

All third parties are contractually bound to maintain confidentiality and data security.

8. International Data Transfers

Where data is transferred outside Sri Lanka (e.g., cloud infrastructure providers), we ensure appropriate safeguards are implemented consistent with recognized data protection standards.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13.

We do not knowingly collect personal data from children under 13. If such data is identified, it will be promptly deleted.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal retention requirements)
• Restrict processing
• Object to certain processing activities
• Request data portability

Requests may be submitted via our official support channels.

11. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Maintain login sessions
• Improve user experience
• Analyze system performance
• Prevent fraudulent activity

You may disable cookies in your browser settings; however, some features may not function properly.

12. What We Do NOT Do With Your Data

• Sell your data to marketing companies
• Share your information for third-party advertising
• Monitor your hosted content beyond automated security checks
• Access private hosting data unless required for security or technical resolution

13. Policy Updates

We reserve the right to amend this Privacy Policy at any time.

Material changes will be published on this page with an updated effective date.

Continued use of our Services constitutes acceptance of the revised Policy.

14. Governing Law

This Privacy Policy shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes arising under this Policy shall fall within the jurisdiction of Sri Lankan courts.